Questions and answers
About car hauling dispatch: fees and contracts, equipment, onboarding and new MC numbers, technology. Short, to the point, with links.
Service
What exactly does your dispatcher do?
Plans the week, finds and books loads, negotiates with brokers, handles paperwork and stays available for the whole trip. In detail – on the Dispatch services page.
Are you a call center?
No. Every owner has their own dispatcher who knows their truck, their lanes and their home time. That is the difference between us and bulk dispatch.
Am I required to take the loads you find?
No, no forced dispatch. How it looks in practice – on the How we work page.
Pricing and contract
How much does dispatch cost?
From 3% per load; the exact rate is agreed individually and put in writing. Details – on the Pricing page.
Are there hidden charges?
You pay the agreed percentage on booked loads. The first week is 0%.
Do I sign a contract?
Yes, a written dispatch services agreement before the start. What it covers – on the Pricing page.
How is invoicing done?
Every two weeks; long-standing partners can switch to monthly settlement.
Equipment
Which trailers do you dispatch?
Open car haulers for 2, 3, 5, 7 and 9 cars and enclosed trailers. More – on the Open car haulers and Enclosed pages.
Do you take hotshots or dry vans?
No. Car haulers only – that is our only specialty.
Onboarding and new MC
Do you take new MC numbers?
Yes. The free first week applies to new MC numbers too.
What do I need to get started?
Authority (MC/DOT), insurance and a truck. We handle broker setups.
How quickly can I start?
After the conversation and signing the contract – with the free week, on the day you choose.
Technology
What kind of AI do you use?
Tools built into daily work: load matching, trip monitoring, document processing. More – on the About us page.
Which apps are you building?
An AI app for finding loads across all boards and an owner app with a monthly report. Both are in development; VLH clients get them first.
Will I see my own numbers?
Yes: the rate confirmation for every load already reaches you today, and the owner app will add a monthly report per truck.
Didn't find your question?
Call a dispatcher: we will answer in Russian, Romanian or English and go through your situation.